Ecole de Savignac >> Learning Avenue >> Formations proposées >> European Bachelor >> Programme et calendrier >> Hospitality Resourcing and Business Performance
Hospitality Resourcing and Business Performance
Aim :
To enable students to :
Examine service operations and hospitality service delivery
Develop an understanding of the day to day management of a hospitality enterprise
Conduct an evaluation of the service delivery and management of a small hospitality enterprise
Learning outcome :
By the end of the module students will be able to :
Examine the elements that contribute to business performance
Analyse service delivery and service quality systems
Evaluate process invoved in the management of a hospitality enterprise
Content :
Capacity and yield management
Food pricing and menu engineering
Service quality
Service failure and recovery
Evaluating service performance (outsourcing)
Number of hours : 200
