Ecole de Savignac >> Learning Avenue >> Formations proposées >> Foundation Degree >> Programme et calendrier >> Rooms Divisions Operations
Rooms Divisions Operations
Module summary
This module introduces the student to the area of rooms division operations. It addresses the key areas of front office and accommodation operations and helps the students appreciate the importance of understanding and satisfying customer needs in Rooms Division. The module is intended to develop awareness of the importance of successful rooms operations to the profitability of an organisation.Aims
The efficient operation of the rooms provision is at the core of successful hospitality operations. This module aims to introduce students to the daily operation of the rooms division. An overview of a range of front office systems, both manual and computerised is included. The successful operation of the housekeeping department is fundamental to the success of the hospitality operation and this module aims to provide the student with an appreciation of the operation of this key function.
Learning outcomes
By the end of the module you will be able to:
- LO1 Understand customer needs and how these needs can be met
- LO2 Interpret a range of information required for day-to-day rooms division operations
- LO3 Demonstrate professional skills relevant to rooms operations
- LO4 Demonstrate an understanding of the important financial contribution of the rooms division to the overall revenues generated
- LO5 Identify and understand the law relevant to rooms division operations
Content of the module
- The rooms division operations/organisations and structures
- Understanding the customers
- Meeting customer needs
- The front office function
- The guest cycle
- The legal framework
- Sales techniques for the front office
- The hotel business mix
- Handling groups and tours
- Cleaning systems for guest rooms, bathrooms and public areas
- Maintaining standards
- Equipment and supplies
- Furniture, fixtures and fittings
- Staffing
Learning activities
You will be involved in a range of learning activities including lectures, tutor led seminars, practical workshops and visits to organisations and research in your workplace. On occasion it may be possible to invite guest speakers from industry to come and talk to you about specialist issues. The majority of guest speakers are industry practicioners and give their time freely in order to support us. Please make every effort to ensure that you attend punctually for these occasions and prepare questions in advance. Good impressions created at this stage could be valuable to you in the future and will help to convey positive images of TVU in the community.
Assessment
The learning outcomes of the module will be tested using two assessments. The first assessment will be a portfolio, which will be created during the study of the module and developed on a weekly basis. The second assessment will be an exam that will take place in exam week at the end of the module. Further guidance on the assessment can be found on pages 20-24.
Materials to be provided
This module study guide will provide you with guidance on the areas of study represented by this module and advise you of the specific reading each week. You should read it carefully and bring it to your weekly sessions. You will also be given materials relating to the study of the property management system, which will be an organisation's computerised system for managing the Rooms Division Operations.
Further reading in the form of handouts and scenarios will be provided as appropriate to each session.
